Responsible and honest service -- they always give me options for used or new parts and their recommendation, stay in touch about any difficulties getting parts, clearly communicate if they cannot work any acute repair in, and repairs always have solved the mechanical problem. They have handled front end, brake, transmission, major tune ups, radiator, heater and a/c issues on my car for nearly 6 years and it's still alive and kicking at 245K miles.
Horrible customer service!!! Came from two states away to get my car fixed there, they told me in the morning it would be ready that afternoon EOB. Get there and then they tell me it could be another day, or longer. No sorry, nothing. Just if I did not want to wait, to take my car away. Forgot the 5-6 hour drive. Just too bad for you. Rude!! Deceitful! !! Poor service and business skills.